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IF YOU CAN'T FIX THE TECHNICAL PROBLEMS REFER THE CUSTOMER TO YOUR COMPETITOR
October 19, 2007
That's exactly what the president of Eatel Mr. Robert Burgess did! He called me personally and offered me up to $150 in installation fees to sign up with Cox Communications. He evidently got tired of hearing from me. You've got to admit this has to be the easiest way out of fixing his technical problems but not very profitable. Another words what he's saying is that the problems they are having aren't going to be remedied any time soon.
From the first day this has been a nightmare. The crew that came to do the underground installation broke the gas line. In the process of repairing the gas line they broke the water line, telephone line, TV cable line, and the next door neighbors fiber optic line. That all took place in three hours. And that was just the beginning of the problems. The technical problems with their service were numerous and not repairable. Hell I even had to send the wife out for batteries for the four remotes because the installer didn't have any.
The installation required numerous call backs.
Call backs involved the telephone installation. The original installer left a bare wire and every time it rained telephone service quit. It took four rain storms before it was figured out and fixed. I believe this is the only problem permanently fixed.
Another numerous call back involved the TV installation. Loss of packets daily required a service tech to come to the house spending hours to fix the problem and the very next day it would happen again. As of this date I'm not sure if it was ever fixed properly.
If there is a loss of power it requires rebooting all the set top boxes. Sometimes this can be accomplished by the customer other times it requires a call to tech support. For weeks I'd get up in the morning to find the set top boxes had been shut down during the night by Eatel while they tried to fix problems. This requires going around and rebooting four set top boxes or calling tech support to get the system to work again. As of this date this is still a problem.
Their on screen caller ID works intermittently. Again loss of power requires a reboot to get the caller ID to function again. As of this date this is still a problem.
Their TV remote control is the pits. It is not in sync with the set top box software. Some buttons work others don't. Some options once chosen can not be exited your stuck there with no way back. As of this date this is still a problem.
The high definition options for digital TV do not work as they should. Picture and resolution choices fail to work once activated or do not do what they are supposed to do. As of this date this is still a problem.
For a time the DSL internet connection was as slow as the flow molasses. This required installation on the part of Eatel of more lines and caused more problems. As of this date this is an intermittent problem.
The maladies and idiosyncrasies are too numerous to list here but you get the picture .
Not to mention that calls to Baton Rouge are long distance because of this so called LOS service they have held over our heads for years.
And the worse part of all this is there is no real agency over Eatel and their service. Calls to the FCC and Public Service Commission were a waste of time.
Eatel customers here's your chance to get out from underneath a service that will probably never be fixed properly. Just keep calling and complaining and get the president of Eatel to call you personally and offer you up to $150 in installation fees to switch to the service of your choice. You can email the president of Eatel using this email address thepresident@eatel.com
I've been waiting patiently for the letter Mr. Robert Burgess promised me stating the fact that he would terminate my service on June 7th and offering me up to $150 in installation fees but I guess he has reneged. And well he should as it would make him and his company show what it is. A company that is and has always been unable to supply a reliable service and technical excellence.
This letter showed up on 5/12/2007
____________________________________________________________________________________________
5/9/2007
Today Cox installed 5 TV's,
internet, and telephone to replace Eatel. The installer was here for 2 hours when he left everything was working the way it should. All
of the problems I described with Eatel are no longer present.
This package was $75.00 cheaper per month than Eatel's rates.
***If your from Ascension Parish make sure to tell the sales person. They have a special rate called the latecomer for our area.***
And to boot check the internet speeds taken with Eatel's own speed test at http://www.eatel.com/universal.cfm?pageid=139
Taken previously using
Eatel.
Speed Test Result
7929 /
693 (Kbps)
(968 / 84.6 KB/sec)
Compared to the average of 63 tests from eatel.net:
* download is 9% worse, upload is 20% worse
Taken today using Cox.
Speed Test Result
13601 / 561 (Kbps)
(1660.3 / 68.5 KB/sec)
Compared to the average of 1005 tests from cox.net:
* download is 49% better, upload is 39% worse
