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Below are the email contacts you need to register your complaints against Eatel.
Click
here If you do not want to register a complaint but would rather
vent your dissatisfaction you can leave an email to the webmaster and I
will publish it here.
Click here to send your email
complaint to the President of Eatel
Click here to send an email complaint about your TV and internet service to the FCC.
Click here to send an Email complaint about your telephone service to the Louisiana Public Utilities Commission.
Here is the latest ploy
from Eatel to sell their less than adequate Fiber Edge system
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Here is a response from the F.C.C. To take your complaint further follow the instructions in the following email from Mr. Mike Landis. Every complaint counts to get Eatel to supply reliable service.
Dear Chuck Le Mieux,
Thank you for contacting the Federal Communications Commission concerning EATEL FiberEdge.
In most instances, filing a consumer complaint with the FCC allows for resolution of the complaint, including refunds/credits from the company involved in the dispute, at no additional cost to the consumer. However, the specific issues in a complaint have a bearing on how the
FCC handles a complaint. We can only negotiate if there are rules
concerning the issue of the complaint. Many complaints do not involve FCC rules because many carrier services are not regulated.
Although the FCC has an informal complaint procedure, it is not an enforcing procedure. However, once a carrier is served with a complaint, it must respond within the specified time period or request an extension of time to respond. The FCC rules state that a carrier must satisfy a complaint or explain why it cannot.
Therefore, if you wish the FCC to act on your behalf and serve your complaint on the carrier(s) involved, you may file a complaint by completing our online Consumer Complaint Form at
http://www.fcc.gov/cgb/complaints.html; or by sending a letter summarizing the complaint to Federal Communications Commission, Consumer and Governmental Affairs Bureau, Complaints, 445 12th St., SW, Washington, D.C. 20554.I hope this information is helpful to you.
Mike Landis
Consumer & Governmental Affairs Bureau
Consumer Inquiries & Complaints Division
1-888-225-5322
Sent: Sunday, March 11, 2007 8:52 AM
To: 'Thepresident@eatel.com'
Cc: Sandralyn Bailey; 'Commissioner Robert McDowell'; 'Chairman Kevin J. Martin'; 'Commissioner Deborah Taylor Tate'; 'Commissioner Jonathan S. Adelstein'; 'Commissioner Michael J. Copps'
(336.4 / 27.6 KB/sec)
Compared to the average of 39 tests from eatel.net:
* download is 77% worse, upload is 91% worse
Thanks Mr. Le Mieux, I thought I was the only one that is dissatified with my Fiberedge.
Tom Hoffmann
No matter when I check my DSL speed on your speed test my upload and
download speeds are always worse than the average.
What's the story?
Speed Test Result
7929 / 693 (Kbps)
(968 / 84.6 KB/sec)
Compared to the average of 63 tests from eatel.net:
* download is 9% worse, upload is 20% worse
Chuck Le Mieux
clemieux@inascension.com
225-677-8670
MessageFrom: Chuck Le Mieux [clemieux@inascension.com]
Sent: Tuesday, February 13, 2007 7:26 AM
To: 'Commissioner Robert McDowell'; 'Chairman Kevin J. Martin'; 'Commissioner
Deborah Taylor Tate'; 'Commissioner Jonathan S. Adelstein'; 'Commissioner
Michael J. Copps'
Cc: 'Thepresident@eatel.com'; Managing Editor Advocate (credman@theadvocate.com);
Advocate Capitol Bureau (jlaplante@theadvocate.com); Advocate Metro Desk (fkalmbach@theadvocate.com);
Advocate River Parish (jmcmillan@theadvocate.com); Advocate rmiller@theadvocate.com
(rmiller@theadvocate.com); Todd Lambert (tlambert@apgov.us); Adrian Thompson (athompson@apgov.us);
Alvin W. Thomas (athomas@apgov.us); Council District 4 (cfontenot@apgov.us);
Council District 5 (dlambert@apgov.us); Council District 6 (jsavoy@apgov.us);
Doug Hillensbeck (dhillensbeck@apgov.us); George Valentine (gvalentine@apgov.us);
Jared Beiriger (jbeiriger@apgov.us); Kent Schexnaydre (kschexnaydre@apgov.us);
Martin McConnell (mmcconnell@apgov.us); Ronnie Hughes (rhughes@apgov.us); Vicki
Zimmerman; Allen Tumey; Avery Davidson; Donna Britt; George Sells; Jeanne Burns;
Jim Shannon; Julie Baxter; Kellee Hennessy; Marie Centanni; Matt Williams; Paul
Gates; Whitney Vann ; Andrea Clesi; Chelby Kosto; Claire Hatty; John Pastorek;
Ken Pastorick; Michael Marsh; Scott Satchfield; Sylvia Weatherspoon; Todd Ross;
Tony Jones; Veronica Mosgrove; WVLA Programming (suzanne.marva@nbc33tv.com);
Rahsha Goodman Holmes; WVLA Community Relations (elaine.harrison@nbc33tv.com);
WVLA Production (vincent.lagattuta@nbc33tv.com)
Subject: Eatel's Fiber Edge Service
Gentlemen,
We here in Ascension Parish have a problem that needs to be addressed.
Eatel implemented their Fiber Edge high speed internet and TV service some
months back. Since that time the service has been riddled with problems.
The internet service has been intermittent with loss of service and chronic loss
of packets making it less than efficient.
The TV service is in complete disarray and the service won't be up to par until
mid year when a new peripheral package is ready to replace what is in service
now, if then.
I must admit that the service people have tried their best to remedy the
problems but they can only do so much with the inadequacies provided to them.
Yet Eatel insists on charging full price for this service.
I feel that Eatel needs to reduce their charges until this system warrants
charging full price.
I would appreciate your looking into this fiasco.
Chuck Le Mieux
clemieux@inascension.com
http://www.inascension.com
225-677-8670
MessageFrom: Chuck Le Mieux [clemieux@inascension.com]
Sent: Monday, February 05, 2007 7:02 AM
To: 'president@eatel.com'
Cc: Managing Editor Advocate (credman@theadvocate.com); Advocate Capitol Bureau
(jlaplante@theadvocate.com); Advocate Metro Desk (fkalmbach@theadvocate.com);
Advocate River Parish (jmcmillan@theadvocate.com); Advocate rmiller@theadvocate.com
(rmiller@theadvocate.com); Todd Lambert (tlambert@apgov.us); Adrian Thompson (athompson@apgov.us);
Alvin W. Thomas (athomas@apgov.us); Council District 4 (cfontenot@apgov.us);
Council District 5 (dlambert@apgov.us); Council District 6 (jsavoy@apgov.us);
Doug Hillensbeck (dhillensbeck@apgov.us); George Valentine (gvalentine@apgov.us);
Jared Beiriger (jbeiriger@apgov.us); Kent Schexnaydre (kschexnaydre@apgov.us);
Martin McConnell (mmcconnell@apgov.us); Ronnie Hughes (rhughes@apgov.us); Vicki
Zimmerman; Allen Tumey; Avery Davidson; Donna Britt; George Sells; Jeanne Burns;
Jim Shannon; Julie Baxter; Kellee Hennessy; Marie Centanni; Matt Williams; Paul
Gates; Whitney Vann ; Andrea Clesi; Chelby Kosto; Claire Hatty; John Pastorek;
Ken Pastorick; Michael Marsh; Scott Satchfield; Sylvia Weatherspoon; Todd Ross;
Tony Jones; Veronica Mosgrove; WVLA Programming (suzanne.marva@nbc33tv.com);
Rahsha Goodman Holmes; WVLA Community Relations (elaine.harrison@nbc33tv.com);
WVLA Production (vincent.lagattuta@nbc33tv.com)
Subject: Your Fiber Edge Service
Sir,
I don't see how you can justify charging your customers full price for fiber
edge service when it has so many problems.
The TV service the pits and will be until mid year when you replace Scientific
Atlanta equipment with something else.
On top of this was a loss of the high definition channels yesterday during the
super bowl. You must have a multitude of pissed off people this morning.
The internet service continues to have problems with loss of packets, slow
downs, disruption of service.
If you can't supply reliable service then I suggest those of us putting up with
all these problems be compensated.
Chuck Le Mieux
clemieux@inascension.com
http://www.inascension.com
225-677-8670
-----Original Message-----
From: Sells, George [mailto:gsells@wafb.com]
Sent: Monday, February 05, 2007 3:47 PM
To: Chuck Le Mieux
Cc: president@eatel.com
Subject: RE: Your Fiber Edge Service
Mr. Le Mieux,
I don’t know about the other difficulties you cite, but loss of the high definition signal on the Super Bowl was not Eatel’s fault.
WAFB suffered not one but two encoder failures on our HD system.
George Sells
MessageFrom: Chuck Le Mieux [clemieux@inascension.com]
Sent: Saturday, April 21, 2007 7:09 PM
To: 'thepresident@eatel.com'; 'alicec@lpsc.org'
Cc: Managing Editor Advocate (credman@theadvocate.com); Advocate Metro Desk (fkalmbach@theadvocate.com);
Advocate River Parish (jmcmillan@theadvocate.com); Advocate rmiller@theadvocate.com
(rmiller@theadvocate.com); Todd Lambert (tlambert@apgov.us); (rbabin134@eatel.net);
Adrian Thompson (athompson@apgov.us); Council District 4 (cfontenot@apgov.us);
Council District 5 (dlambert@apgov.us); Council District 6 (jsavoy@apgov.us);
Doug Hillensbeck (dhillensbeck@apgov.us); George Valentine (gvalentine@apgov.us);
Jared Beiriger (jbeiriger@apgov.us); Kent Schexnaydre (kschexnaydre@apgov.us);
Martin McConnell (mmcconnell@apgov.us); Ronnie Hughes (rhughes@apgov.us); Vicki
Zimmerman; Allen Tumey; Avery Davidson; Donna Britt; George Sells; Jeanne Burns;
Jim Shannon; Julie Baxter; Kellee Hennessy; Marie Centanni; Matt Williams; Paul
Gates; Whitney Vann ; Andrea Clesi; Chelby Kosto; Claire Hatty; John Pastorek;
Ken Pastorick; Michael Marsh; Scott Satchfield; Sylvia Weatherspoon; Todd Ross;
Tony Jones; Veronica Mosgrove; WVLA Programming (suzanne.marva@nbc33tv.com);
Rahsha Goodman Holmes; WVLA Community Relations (elaine.harrison@nbc33tv.com);
WVLA Production (vincent.lagattuta@nbc33tv.com)
Subject: Stranglehold
What will it take to remove this stanglehold that East Ascension Telephone has
on East Ascension Parish?
There are better and less expensive packages available from other carriers out
there but not accessible to us.
Chuck Le Mieux
clemieux@inascension.com
http://www.inascension.com
225-677-8670
